West Alameda Heights   Sanitation Service, Inc.


(303)232-2577

FAQ

What area do you serve?

WAHSSI serves most homes and businesses within the West Alameda Heights subdivision.

Why is my Sink, Toilet, Shower, and/or Tub draining slowly?


Several possibilities could be:

  • The vent system could be obstructed
  • The "P" trap may be clogged
  • There could be a partial obstruction in the line between the individual facility and the main drain
What if none of my facilities are draining properly?

The problem can be either in the main drain within the house or in the property's service line.

What can cause a blockage in my property service line?

Several possibilities could be:
  • A solid object flushed into the drain line
  • Grease buildup
  • Roots in the line that have entered at unsealed joints, slipped joints or cracks in the pipe
  • A dip in the line that allows solids to settle and eventually obstruct the line
  • A broken line
What do I do if I am unable to clear the blockage?

The homeowner is responsible for the service line from the house to the main line.  You should contact a plumber to assist you in resolving the problem.

Can I or my sewer cleaning company open the manhole in the street?

NO. It is a against the law for anyone other than WAHSSI or its contractors to open a manhole. 

General

What is Invoice Cloud?

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

Do I need to register to pay a bill?

You may need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

How Do I Register?

Registering is easy and can be done when you make a payment. There are two ways you can make a payment.

  1. When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to WAHSSI’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
  2. You can go directly to the WAHSSI’s website and click on the “Pay or View your Bill” button. You will then be directed to the WAHSSI’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make an express payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation.   A payment receipt is sent via email.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

I forgot my Password, how do I find it?

You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the Biller, and after verifying your identity, the Biller can provide you with the information.

Payment

What forms of payment can I use?

You can pay by credit or debit card, or you may issue an electronic check from your bank account (checking or savings). Please check WAHSSI’s website for the credit and debit cards that are eligible.

Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

  • Email notification based payment – click the “View invoice or Pay Now” button in your email
  • Web based online payment – login to online bill pay via biller’s website
  • Phone payments – call your biller’s office
  • Paper check – sent by whatever means you choose, including US Postal Service (note:  many paper checks today are converted into electronic transactions once they are received by the biller).

What is a service or convenience fee?

A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

What are the costs for paying online?

There are no signup costs or subscription fees. The non refundable convenience fee when using credit cards is a flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing. There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

How should I enter my credit card information?

The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

Why did I get a paperless registration email?

Going paperless is a two step process, after receiving the paperless registration email, you must click the Confirm button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking in the email). You will get one reminder email, but if you don’t complete the registration at that time, the paperless enrollment will be cancelled. You may also go to Paperless Options in your account profile and click “cancel registration”.

Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

What information do I need to make a payment?

If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number.

When can I pay?

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

How do I change my account information?

Simply log into your account and change any of your personal information under my profile. If you are unable to change some of your information, you may need to call the biller and have them change it for you.

What is Auto-Pay?

If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Can I cancel Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date.

Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date.

Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process which pays your balance in full each billing cycle at 2am on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose.

I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless!

The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.

Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment.  If they do not, the paperless option will not be active and will drop off system within a few days. 

Option 2: Customer can log into account and cancel paperless registration.

Choose >My Profile>paperless option>cancel paperless registration

Getting Help

Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call West Alameda Heights Sanitation Service, Inc. at 303-232-2577.

I accidentally deleted my current email notification, what should I do?

If you are registered, you can login (via WAHSSI’s website) and view the bill there or you can call West Alameda Heights Sanitation Service, Inc. and ask them to resend the email.

If I have additional questions or I am having trouble registering, who should I call?

Please call West Alameda Heights Sanitation Service, Inc. at 303-232-2577.

What if this website is down, who should I notify?

If the website is down or inoperable, please call Invoice Cloud customer service at (781) 848-3733.

Security

Is my information secure?

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?

Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even your biller does not see your complete account information.

Who has access to my account?

You and your biller’s authorized staff.  No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.




Web Hosting